18:23 Two sentences was stated by the dispatcher. Ok ma'am, we actually DO NOT WANT YOU TO CHANCE HIM. IT'S NOT SAFE TO CHASE HIM. YET, "THE KAREN" only hears ONE PART of that sentence - "we watn you to be safe'. Naw KAREN, you don't get to select what sentence you "understand" so you can change the narriative. YOU DO NOT GET TO MOVE THE GOAL POST in sentences KAREN! The nerve!!! 😠